Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at cj@dooredgedefender.com. If your return is accepted, we will provide instructions on how and where to send your return. Items sent back without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for return shipping costs. We do not charge a restocking fee.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll automatically be refunded to your original payment method within 10 business days.

Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at cj@dooredgedefender.com